Patient Care Coordination

Care coordinators are an integral part of helping patients and their families receive the best and most effective care possible. They act as a primary contact between our patients and community resources/agencies, specialists, and social services.
This is accomplished in a variety of ways:
  • They help schedule and track referrals and follow ups to any health or social services outside of our practice, helping to make the process as smooth as possible.
  • Upon the provider’s request, they may follow up with the patients within a few days of any emergency room visit, urgent care visit or hospital discharge. In this way, they can help arrange any needed follow up with both our providers or with recommended specialists.
  • They can also assist our providers in communicating plans of care with patients and their families. On the occasion that any questions arise during these discussions that cannot be answered by our care coordinator, a nurse or one of the providers will contact the patient or family to discuss the situation further.
  • Our Patient Care Coordinator can also help arrange for any home care our patients require, and help address insurance coverage issues that may arise. This is especially helpful with our patients with special health care needs.